Residential
Integrator's
Customer Relations
|
Description: |
Terry Taylor, Ph.D. |
Residential integrators are often
tasked with the responsibility of representing the company's
mission, structure, attitude, and professionalism.
Residential Integrator's
Customer Relations covers the specific
customer relationship skills that residential integrators need to be
successful in the industry.
In-depth coverage begins with a
definition of excellent service as a critical component for personal
and professional success. Effective communication is then defined
for face-to-face, telephone, email, and written interactions.
Aspects of the client-employee
relationship are also covered in detail, followed by the importance
of client satisfaction to ensure that the relationship remains
strong after an installation is complete.
Features:
- covers the important customer relations and
service topics that installers are likely to experience on a daily
basis in the real world
- content is designed to train installers to
be successful in their everyday tasks so that both the company and
the client are served with excellence
- information is designed to go beyond theory
to immediate application in the workplace
- suggested activities encourage critical
thinking on the part of the future workplace professional
Contents:
Introduction to
Excellent Service.
Customer Connection Strategies.
Effective Communication for Excellent
Service to Customers.
Handling Difficult Customer Situations.
Training the Customer.
Ensuring Customer Satisfaction
Softcover
144 Pages -
8 x 10 in.
Copyright 2007
About the Author:
Terry Taylor, Ph.D., is employed by
Quantum Integrations in Denver, CO
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1418014133
/ 9781418014131
|
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